GÉNÉRAL
CONTACT@FOB-PARIS.COM
SERVICE COMMERCIAL
COMMERCIAL@FOB-PARIS.COM
SERVICE APRÈS-VENTE
SUPPORT@FOB-PARIS.COM
We offer delivery and returns for all orders worldwide.
For deliveries outside the EU, customs duties and taxes are already included in the price.
All our orders are shipped within 24 hours (on business days)
Delivery is provided:
- in France by Colissimo (delivery in 3 to 4 business days)
- internationally by FedEx (delivery in 7 to 10 business days)
Once your order has been confirmed, you will receive a tracking number so you can follow the progress of your order.
Changed your mind? You have 30 days to return your unworn watch to us in its original packaging.
A return slip is included in your shipment.
You will be refunded as soon as we receive the watch, using the same payment method used to make the purchase.
For orders over €100, FOB PARIS offers you the option of paying in installments at no extra cost.
To do this, simply choose the ALMA payment option when checking out.
Your payment then goes through our banking partner, ALMA, which will automatically charge your credit card one third of the amount on the day of payment, the second third one month later, and the balance two months after your purchase.
Of course, your order is validated immediately and your product is shipped within 24 hours of your order.
Service available in France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal.
You can choose to order a product, try it on at home, and only pay for it if you are sure to keep it:
- order your product, then as payment method choose "Alma - Pay in 30 days"
- you enter your credit card information, but are not debited
- you receive your product and try it
- if you are satisfied with your product, the amount of the purchase will be charged to your card 30 days after the order. If you prefer to send the watch back to us, you will never be charged.
Since January 1, 2024, every FOB PARIS watch comes with a five-year international warranty.
EBy registering your watch and joining the FOB CARE program, this warranty is renewed, provided that your watch is serviced every five years at the FOB PARIS watchmaking workshop, giving you a lifetime warranty.
This warranty covers any manufacturing defect duly noted by our watchmakers. The warranty does not apply:
- in the event of damage or malfunction due to misuse, negligence, or accident;
- to straps, regardless of the material;
- in the event of damage or malfunction due to inappropriate use (shocks, dents, crushing of the case, glass, strap, etc.) ;
- in the event of unauthorized alterations, damage, disassembly, modifications, or repairs to your watch;
- on watches that have not been serviced for more than 5 years, or that have been serviced or repaired elsewhere than at the FOB PARIS workshop or in a workshop approved by FOB PARIS.
In the event of a malfunction, our technical team is available to assess and repair your watch by email at support@fob-paris.com, by WhatsApp at +336 30 42 76 12, or by phone at +331 45 23 32 43.
Un soin particulier a été apporté à la conception et à la fabrication des montres et accessoires FOB PARIS. Ils sont constitués de nombreux composants très délicats, c’est pourquoi, nous vous encourageons à en prendre soin, à les préserver des chocs et des situations extrêmes.
Pour une fiabilité́ optimale et pour une longue durée de vie, nous vous recommandons de faire vérifier le mouvement de votre montre par un horloger tous les 5 ans afin de vous assurer de son bon fonctionnement. Par ailleurs, afin de préserver votre montre et accessoires FOB PARIS, nous vous recommandons de lire les conseils d’utilisation et d’entretien décrits dans le manuel d’utilisation.
Pour toute réparation, votre montre sera prise en charge dans un de nos ateliers (Paris, Dubai, Tokyo, Shanghai ou Hong-Kong).
Instructions Legacy (R40 & R50)
Instructions Neo Classic (R360 & R413)
