Terms of service
This document (General Terms and Conditions of Sale) defines the conditions applicable to the sales made between a person purchasing a product via the website, www.fob-paris.com, of FOB SA, (hereinafter « FOB » or « the fob company »). These General Terms and Conditions of Sale apply exclusively to natural and non commercial entities.
The access, the browsing or any other uses of the site imply that you accept in its entirety these General Terms and Conditions of Sale.
1 – Legal
The website www.fob-paris.com (hereinafter “the site”, or “the website”) is edited by the fob company. FOB SAS is a simplified joint stock company under French law registered under the RCS number. The head office is located at 4 place Franz Liszt, 75010 Paris.
2 – Prices
Every price is given all tax included, excluding the participation to the delivery expenses (see paragraph « shipping and delivery »), custom and duties.
Prices are considered valid within 24 hours after being published on the site. The articles will be charged on the basis of the prices published on the site at the moment of the registration of the orders. The articles remain the property of fob until the complete payment and cashing of their value by fob. This sum is payable in totality and in one payment.
3 – Order
The client places its orders on the website. An order is processed as followed:
Choosing of the articles and placing them in the cart,
Validation of the content of the cart,
Identification on the site if the client is not already registered,
Choice of the payment system and agreement on the General Terms and Conditions of Sale,
Validation of the payment,
The client will receive an email to confirm his order.
fob reserves itself the right to cancel or deny any order from a client with which might exist any dispute relating the payment of a prior order or that might represent in the eye of fob any form of risk.
Any order is regarded as consent on the price and description of the article available for sale.
Within the limit of available stocks, fob commits to honour the orders received on its website. In case of stock outs, fob commits to inform the client without delay, in that case, fob will refund the client within 30 days following the cashing of the payment. The order will be automatically cancelled.
4 – Delivery
Every order made on the website from Monday to Thursday, will be prepared the next day (starting on Monday for the orders made between Friday and Sunday), after confirmation of the payment and within the stock limits.
fob commits to deliver the articles ordered and paid by the clients within the estimation of time given, except in case of absolute necessity. If the articles have not been delivered within 7 days after the expected day of delivery, the client has the possibility to cancel the sale by sending a registered mail to the given address : fob, 4 place Franz Liszt, 75010, Paris, France.
The sums paid by the client will be reimbursed.
The client must check the state of the articles delivered. Any anomaly regarding the article (defect, missing items, damaged package, broken item, etc.) must be notified within 3 days following the delivery.
The estimated delivery time is:
5 working days after validation of the order for metropolitan France
12 working days after validation of the order for overseas territories and foreign countries.
5 – Payment
The payment of the sales are made by either of the following means :
Credit card : Visa, MasterCard, Carte Bleue, American Express
6 – Return and refund
6.1 Deadline to return an item
The client has a 7 days period to make use of its right of withdrawal starting from the reception of the merchandise. The procedures to use this right are mentioned in the paragraph “Terms of Return and Reimbursement” below. The expenses generated by the shipping are offered by fob. The clients will be entirely reimbursed as fast as possible within 30 days after the time of use of their right of withdrawal.
6.2 Terms of Return and Reimbursement
The returned article(s) must be as good as new, unused, in their original box perfectly intact, within 7 days after the reception of the product.
To return a product, the clients must entitle their emails “Retour de produit”, addressed to the e-mail address firstname.lastname@example.org, expressing clearly their will to return the product and the serial number of original order.
The client must keep proof of the deposit of the package given by the carrier. In case of loss of the package, no refund will be due for payment to the client without this proof.
6.3 State of the article
Every article returned must be returned as good as new.
From the reception of the package, fob will judge of the state of the merchandise returned. No return will be accepted if the items have visible traces of use or damage done by the client and that the use or the damage makes the article unsalable. If the return is denied, the products will be returned to the client without any possibility for the client to expect any compensation or right to be reimbursed.
7 – Warranty
The client has a period of 3 days after the delivery to express any claim or query about the non-conformity or visible defect of the products delivered, by e-mail to the address email@example.com, or by registered mail to the address : fob, 38 rue des gravilliers, 75003, Paris, France.
Beyond this period and if this procedure is not respected, the articles will be considered as conform and with no visible defect. No claim will be accepted by fob.
If the visible defect or the non-conformity of the article is confirmed, fob commits to refund or replace the article as fast as possible and with no extra charge. The replacement will be made within a maximum period of 30 days.
fob’s watches have a 2 year warranty starting from the time of purchase, against any manufacturing defect. Are excluded from this warranty damage provoked by an abusive use or misuse as well as the consequences of wear-off and any other normal ageing of the watch. In the case of the impossibility to repair the watch, we commit to replace it.
8 – Responsibility
fob’s responsibility shall not be engaged for wrong execution or non-execution of the contract with a client in case of absolute necessity, the occurrence of a fact attributable to the client or any unpredictable damage and insurmountable problem inherent to the use of the Internet, especially a break in the service, an external intrusion or the presence of a computer virus.
The website www.fob-paris.com hosts hypertext links possibly leading to the website of a third party. The responsibility of fob shall not be engaged by the content of those websites.
The photographs and illustrations accompanying the products on our sites have no contractual values.
9 – Intellectual property
All texts, comments, works, illustrations, videos, sounds and images reproduced on www.fob-paris.com belong exclusively to fob as copyright and intellectual property and for the whole world. Hence and in conformity with the disposition of the code of intellectual property, is authorised only the use for personal use, or can be subject to other and more restrictive dispositions than the code of intellectual property. Any reproduction partial or whole of fob’s site is strictly forbidden excepted prior agreement.